Política de reembolso

Returns & Exchanges

Last updated: July 14, 2026

At LIPOJEANS, we are committed to providing premium-quality products and an exceptional shopping experience. To maintain the quality standards our customers expect, all return and exchange requests are subject to the conditions outlined in this policy. Please review the information below carefully before requesting a return or exchange.

Please review the information below carefully before requesting a return or exchange.

Return & Exchange Window

Returns or exchanges must be requested within 14 calendar days from the date your order is marked as delivered. Requests submitted after the 14-day period will not be accepted.

Eligibility Requirements

To qualify for a return or exchange, the item must meet all the following conditions:

  • Be in brand-new condition.
  • Be unworn.
  • Be unwashed.
  • Be free of perfume, smoke, deodorant, lotions, makeup, pet hair, stains, lint, or any other signs of wear.
  • nclude all original tags attached.
  • Be returned in its original packaging.
  • Show no stretching, alterations, or damage of any kind.

All returned merchandise is thoroughly inspected before any return, exchange, or refund is approved.

Items That Cannot Be Returned

The following items are considered Final Sale and cannot be returned or exchanged:

  • Sale items.
  • Clearance items.
  • Gift cards.
  • Promotional or complimentary items.
  • Customized or personalized products. 
  • Products marked as “Final Sale.”

Exchanges

Exchanges are offered only for size changes, subject to inventory availability.

Customers are responsible for all shipping costs associated with exchanges unless LIPOJEANS shipped an incorrect item.

All exchange requests must meet the eligibility requirements outlined in this policy.

Return Inspection

Every returned item undergoes a comprehensive quality inspection. LIPOJEANS reserves the right to reject any return or exchange if the product shows evidence of:

  • Wear.
  • Washing.
  • Odors.
  • Makeup.
  • Dirt.
  • Pet hair.
  • Damage.
  • Missing tags.
  • Missing original packaging.
  • Any condition that prevents the item from being resold as new.

If a return is rejected, the merchandise may be shipped back to the customer at the customer’s expense.

Inspection & Approval Criteria

To protect the quality of our products and ensure that every customer receives merchandise in brand-new condition, all returns and exchanges are subject to inspection by our Quality Control Team.

LIPOJEANS reserves the exclusive right to determine whether a returned item meets the requirements outlined in this policy.

For hygiene, quality control, and consumer protection reasons, any indication that a product has been worn, even if such evidence is not immediately visible during an initial inspection, may be sufficient grounds to deny a return or exchange.

The decision made by our Quality Control Team regarding the eligibility of a product for a return, exchange, or refund shall be considered final.

If a returned item does not satisfy the requirements of this policy, the merchandise may be returned to the customer at the customer’s expense.

Return Shipping

Unless the return is the result of a manufacturing defect or an error made by LIPOJEANS, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable.

Refunds

Approved refunds will be issued to the original method of payment used during the purchase. Refunds are processed only after the returned merchandise has successfully passed our quality inspection. Please allow 5–10 business days after approval for your financial institution to process the refund.

Damaged or Incorrect Orders

If you receive:

  • A damaged product.
  • A defective product.
  • An incorrect item.

You must contact us within 48 hours of delivery.

Please include:

  • Your order number.
  • Photos of the product.
  • Photos of the shipping packaging.

Failure to report the issue within 48 hours may result in your claim being denied.

Refused Deliveries

Orders refused by the customer or returned due to an incorrect shipping address provided by the customer may be subject to return shipping charges and applicable handling fees.

Fraud Prevention & Policy Abuse

To protect the integrity of our products and ensure a fair shopping experience for all customers, LIPOJEANS reserves the right to deny any return, exchange, or refund request when there is evidence of fraud, abuse of this policy, misuse of the product, or any conduct that, in our sole discretion, is inconsistent with a legitimate purchase made in good faith.

Additionally, LIPOJEANS reserves the right to limit, suspend, or refuse future returns, exchanges, or purchases from customers who demonstrate excessive return activity, fraudulent claims, or any behavior that poses a risk to our business.

If you have any questions regarding returns or exchanges, please contact us:

Email: Support@Lipojeans.com