RETURNS & EXCHANGES POLICY

LIPOJEANS USA

Last Updated: October 9, 2026

At LIPOJEANS, we are committed to providing premium-quality products and an exceptional shopping experience. To maintain the quality standards our customers expect, all return and exchange requests are subject to the conditions outlined in this policy.

Please review the information below carefully before requesting a return or exchange.

Return & Exchange Window

Returns or exchanges must be requested within 14 calendar days from the date your order is marked as delivered.

Requests submitted after the 14-day period will not be accepted, except where otherwise required by applicable law.

All returns and exchanges are subject to the eligibility requirements outlined in this policy.

Order Cancellations

Customers may request an order cancellation within 24 hours of placing their order, provided the order has not yet been shipped.

Once an order has been shipped, it can no longer be canceled.

Customers wishing to return an order after shipment must initiate a return request through our Self-Service Return Portal or contact our Customer Support Team at Support@Lipojeans.com.

All return requests must comply with the 14-day return window and eligibility requirements outlined in this policy.

Cancellation requests submitted within the 24-hour window are subject to the order's fulfillment status.

Eligibility Requirements

To qualify for a return or exchange, the item must meet all the following conditions:

• Be in brand-new condition.
• Be unworn.
• Be unwashed.
• Be free of perfume, smoke, deodorant, lotions, makeup, pet hair, stains, lint, or any other signs of wear.
• Include all original tags attached.
• Be returned in its original packaging.
• Show no stretching, alterations, or damage of any kind.

All returned merchandise is thoroughly inspected before any return, exchange, or refund is approved.

Items That Cannot Be Returned

The following items are considered Final Sale and cannot be returned or exchanged, except where otherwise required by applicable law:

• Sale items.
• Clearance items.
• Gift cards.
• Promotional or complimentary items.
• Customized or personalized products.
• Products marked as "Final Sale."

How to Request a Return

Customers may initiate a return request through our Self-Service Return Portal or by contacting our Customer Support Team at Support@Lipojeans.com.

Once a return request has been reviewed and approved, customers will receive instructions on how to return their merchandise.

Eligible returns will be provided with a prepaid return shipping label.

A $7.00 return shipping fee will be deducted from the approved refund amount to cover the cost of the return shipping label.

Customers must follow the provided return instructions. Merchandise sent without an approved return request may not be accepted.

Return Shipping Fee

For eligible customer-initiated returns, LIPOJEANS provides a prepaid return shipping label subject to a $7.00 return shipping fee.

This fee will be deducted from the customer's approved refund.

The $7.00 return shipping fee does not apply when the return results from:

• An incorrect item shipped by LIPOJEANS.
• A manufacturing defect.
• A product received damaged.

Original shipping charges, including Express Shipping fees, are non-refundable unless the return results from an error made by LIPOJEANS or otherwise required by applicable law.

Exchanges

Exchanges are offered only for size changes, subject to inventory availability.

All exchange requests must be submitted within 14 calendar days of delivery and must meet the eligibility requirements outlined in this policy.

Customers are responsible for shipping costs associated with exchanges unless LIPOJEANS shipped an incorrect or defective item.

Exchange requests may be initiated through our Self-Service Return Portal or by contacting Support@Lipojeans.com.

All exchanged merchandise must pass our quality inspection before a replacement is processed.

Return Inspection

Every returned item undergoes a comprehensive quality inspection.

LIPOJEANS reserves the right to reject any return or exchange if the product shows evidence of:

• Wear.
• Washing.
• Odors.
• Makeup.
• Dirt.
• Pet hair.
• Damage.
• Missing tags.
• Missing original packaging.
• Any condition that prevents the item from being resold as new.

If a return is rejected, the merchandise may be shipped back to the customer at the customer's expense, subject to applicable law.

Inspection & Approval Criteria

To protect the quality of our products and ensure that every customer receives merchandise in brand-new condition, all returns and exchanges are subject to inspection by our Quality Control Team.

LIPOJEANS reserves the right to determine whether a returned item meets the eligibility requirements outlined in this policy, subject to applicable consumer protection laws.

For hygiene and quality control reasons, evidence that a product has been worn, washed, altered, or damaged may be sufficient grounds to deny a return or exchange.

All inspection decisions will be based on the condition of the returned merchandise and the requirements established in this policy.

If a returned item does not satisfy these requirements, the merchandise may be returned to the customer at the customer's expense.

Refunds

Approved refunds will be issued to the original payment method used during the purchase.

Refunds are processed only after the returned merchandise has successfully passed our quality inspection.

For eligible customer-initiated returns, the $7.00 return shipping fee will be deducted from the approved refund amount.

Original Express Shipping charges are non-refundable unless otherwise required by applicable law.

Please allow 5–10 business days after the refund has been processed for your financial institution to reflect the funds in your account.

Processing times may vary depending on your bank or payment provider.

Refunds for canceled orders that have not shipped do not require a merchandise inspection and will be processed following confirmation of the cancellation.

Damaged, Defective, or Incorrect Orders

If you receive:

• A damaged product.
• A defective product.
• An incorrect item.

Please contact us within 48 hours of delivery so we can promptly investigate and resolve the issue.

Please include:

• Your order number.
• Clear photos of the product.
• Photos of the shipping packaging.

LIPOJEANS will review the information provided and determine the appropriate resolution, which may include a replacement, exchange, or refund.

Customers will not be charged the $7.00 return shipping fee when the return is due to an incorrect, defective, or damaged item.

Failure to report an issue within 48 hours may affect our ability to investigate the claim promptly but does not eliminate any rights or remedies available under applicable law.

Refused Deliveries

Orders refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer may be subject to return shipping charges and applicable handling fees.

Any applicable charges will be assessed in accordance with this policy and applicable law.

Fraud Prevention & Policy Abuse

To protect the integrity of our products and ensure a fair shopping experience for all customers, LIPOJEANS reserves the right to investigate and deny return, exchange, or refund requests when there is reasonable evidence of fraud, misuse of the product, or abuse of this policy, subject to applicable law.

LIPOJEANS may also limit or refuse future purchases or voluntary return privileges for customers who demonstrate repeated fraudulent activity or abuse of our return process.

These measures do not limit any rights or remedies available under applicable consumer protection laws.

Consumer Rights

This policy applies to purchases made through LIPOJEANS USA.

Nothing in this policy is intended to restrict, exclude, or override any rights or remedies available to customers under applicable federal or state consumer protection laws.

Where applicable law provides additional consumer protections, those requirements will take precedence over the terms of this policy.

Contact Us

If you have any questions regarding order cancellations, returns, exchanges, or refunds, please contact our Customer Support Team.

LIPOJEANS Customer Support

Email: Support@Lipojeans.com

Website: www.lipojeans.com